FAQ

1. How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You can pay securely using the available payment options.

2. Do you ship internationally?

Yes, we deliver both within the UAE and to international destinations. Shipping fees and delivery times will vary depending on your location.

3. How long does delivery take?

• UAE Orders: 2–5 business days

• International Orders: 7–15 business days (depending on customs and courier services)

4. How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and link to track your package.

5. What is your return policy?

We accept returns within 7 days of delivery if the item is unused, undamaged, and in its original packaging. For more details, please see our [Refund & Return Policy].

6. Who pays for return shipping?

Customers are responsible for return shipping costs, unless the item is defective or damaged, in which case Asadakbarportal will cover the return shipping.

7. What payment methods do you accept?

We accept secure online payments through trusted providers. Details will be shown at checkout.

8. Do you offer warranty on products?

Yes, some products come with a manufacturer’s warranty. Warranty details are mentioned on the product page (if applicable).

9. How can I contact customer support?

You can reach us anytime at:
📧 support@Asadakbarportal.com
📞 +971 52 555 2122
🏢 Asadakbarportal, 66 Lowaini Street, Dubai, United Arab Emirates

Our customer service hours: Friday, 9:30 AM – 5:30 PM (GMT+1)