FAQ's

Welcome to our FAQ section! Here you’ll find answers to the most common questions about shopping at Asad Akbar Portal.

1. What products do you sell?

We specialize in kitchen items, including cookware, utensils, tools, storage solutions, and other kitchen accessories designed to make cooking easier and more enjoyable.

2. Do you ship outside the UAE?

No. We currently ship only within the UAE.

3. Do you offer free shipping?

Yes! We offer free shipping on all orders within the UAE, with no minimum purchase required.

4. How long does delivery take?

Orders are typically delivered within 2–5 business days after processing. Processing time is usually 1–2 business days.

5. How can I track my order?

Once your order has shipped, you will receive an email with the tracking details (if applicable). For assistance, you can contact our support team.

6. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
For full details, please see our Return & Refund Policy.

7. How do I request a return or refund?

Simply contact us at:
📧 support@asadakbarportal.com
📞 +971 2721909

Our team will guide you through the return process.

8. What payment methods do you accept?

We accept a variety of secure online payment methods through trusted third-party payment providers. Full card details are never stored on our website.

9. Can I cancel my order?

Yes, you may request cancellation before the order is shipped. Once shipped, a return may be required.

10. How do I contact customer support?

You can reach us anytime at:

Our Store Location