Frequently Asked Questions (FAQs)

Welcome to our FAQ section! Here you’ll find answers to the most common questions about our products, orders, and services.

---

1. What products do you sell?

We specialize in printers and printing accessories, including ink cartridges, toner, and related supplies.

2. Where do you ship?

We ship orders to the UAE, UK, and USA.

3. How long does shipping take?

• UAE: 1–3 days handling + 3–4 business days transit.

• UK & USA: 1–3 days handling + 5–7 business days transit.

4. What are your shipping charges?

• UAE: 30 AED per order.

• UK & USA: 50 AED per order.

5. How can I track my order?

Once your order is shipped, you’ll receive an email with your tracking details.

6. Do you offer returns or refunds?

✅ Yes, we offer a 30-day refund and return policy. Items must be unused, in original packaging, and returned with proof of purchase.

7. Are all your products covered by warranty?

Printers and some accessories include manufacturer warranties. Warranty terms vary by product and brand.

8. What payment methods do you accept?

We accept major credit/debit cards and other secure online payment methods.

9. Do you provide installation services?

Yes! We offer printer installation services in Dubai, UAE. Contact us for details.

10. How can I contact customer support?

📍 Address: 6C Street, Hor Al Anz, Dubai, United Arab Emirates
📞 Phone: +971 54 335 7130
🌐 Website: asadakbarportal.com
🕒 Available: Monday – Friday, 9 AM to 6 PM