Return & Refund Policy

At asadakbarportal.com, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 30-day refund and return policy for added peace of mind.

1. Eligibility for Refunds

• Refund requests must be made within 30 days of delivery.

• Items must be unused, in original condition, and in their original packaging.

• Proof of purchase (order number, receipt, or invoice) is required.

2. Non-Refundable Items

• Used ink or toner cartridges.

• Items not in their original condition or damaged due to misuse.

• Sale or clearance items (unless defective).

3. Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping charges are non-refundable.

4. Exchanges & Replacements

• If you received a defective or damaged product, we will provide a replacement at no additional cost.

• Exchanges may be offered for equal-value items (subject to stock availability).

5. Return Shipping

• Customers are responsible for return shipping costs unless the item was received defective or incorrect.

• We recommend using a trackable shipping method to ensure safe delivery.

6. Contact Us for Returns

To request a return or refund, please contact our support team:

📍 Address: 6C Street, Hor Al Anz, Dubai, United Arab Emirates
📞 Phone: +971 54 335 7130
🌐 Website: asadakbarportal.com